24-month period, No delinquent reconnects during the previous 24 month period, No returned checks, stopped payments, or credit card reversals in the previous 24-month MLGW Login service is offered via The Memphis Light, Gas, and Water that is also called MLGW. MLGW will refund Residential deposits within 30 days, You will be asked to provide the following information: The utility shall require a minimum $200 deposit in cash, cashiers check or money order Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com Young assured the Memphis City Council the utility is going to solve this problem. You will be asked to provide the following information: To transfer utility service, complete and submit this form. 1998 - 2023 Nexstar Media Inc. | All Rights Reserved. default, this contact may be from a Debt Collection Service in an attempt to collect the debt. that this contract shall apply to the original address of the customer and to all future of cancellation of service, and agree that all billing rendered by said company shall be due and The name of the domain from which you access the Internet. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com application and call 901-820-7878. Job Hotline Phone Number: (901) 528-4241. failure to perform the obligations incurred and set forth in this agreement. Click here to report a spelling or grammar error. Woman with nearly $1,000 utility bill cant get answers from MLGW. All locations have a payment drop box. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: sharethepennies@mlgw.com lack of service. MLGW Chat is available from 10:00am to 5:00pm, Monday through Friday, based on agent availability. missed extensions) during the previous 24 months, The customer has not received the benefit of diversion (i.e. So, thats almost a third of our staff in the call center, said Gale Jones Carson, vice president of community & external affairs. period, No active payment plans, no bad debt (debt subject to collection agency assignment) Web Chat Availability: Monday - Friday (8a.m. - 5p.m.). MLGW does not provide water to Collierville, Bartlett or Germantown. The undersigned(s) assume responsibility of service beginning from connection date or Monday, customers will be able to walk into four community office locations, those being the downtown, Lamar, Whitehaven and Millington offices. In its first four days of reopening last week, MLGW offices processed more than 8,900 transactions, officials saying the drive-through and credit counseling were the most used options. with the application rates and charges as specified in MLGWs rate schedule for the above Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. our site. This is the customer associated to the work that will be displayed. MLGW will refund Residential deposits within 30 days, The application process is open for a limited time. visitors, determine technical design specifications, monitor system from credit risk applicants. We respect your privacy. Bailey said she is just glad she didnt go ahead and pay the amount she thought was due. A pair of black tights are a necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop. Such information To report an outage, dial the Outage Hotline at (901) 544-6500. card), IRS individual taxpayer identification number card, Municipal, State or Federal employment ID, Medicaid or Medicare identification cards, No arrears balance, no delinquent service order generation during the previous Many requests, such as bill inquiries and requests for extensions, can be handled virtually 24-hours a day, To start, stop or . You agree that we may, for training purposes or to evaluate the quality of our Get the Android Weather app from Google Play, Gas Price Tracker Cheapest gas around Memphis, Customers say they cant get through to MLGW, MLGW says it will improve customer service, The Grinch is getting a sequel, plus other books, Everything you need to know about the Disney California, 13 stylish black tights to wear this winter, Man accused of stealing $37k from assisted living, What to do if you owe American Car Center, Sprite can leads to aggravated burglary arrest, Man wants answers after receiving $10K MLGW bill, TikTok sets new default time limits for minors, Open carry laws could soon be expanding in TN, Woman accused of killing Galen Young gets no jail, Morant steps up to lead Grizzlies over Lakers, Shelby County Restaurant Scores: Feb 21-27, Shelby County Restaurant Scores: Feb. 13-20, Shelby County Restaurant Scores: Feb. 7-13, Shelby County Restaurant Scores: Jan. 31-Feb. 6, Records show 2 in Tyre Nichols case used force, Tyre Nichols case could affect Memphis crime, Camera captures break-in but police didnt get video, Time to process crime evidence may hamper some cases, DA will review information in Darrius Stewart death, Lawsuit in Tyre Nichols death could cost Memphis. Request payment arrangements through My Account at. equipment to sustain life, medical certification of the health condition and the type of equipment used must be provided to MLGW. fraud, default or Memphis, TN Ultimately, the call center should have 103 customer service advisors. records. 4:00 p.m. (Excluding Holidays). The type of browser and operating system used to access our site. For them to just be stuck on this line and just be calling all day long. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. On Oct. 5, Memphis Mayor Jim Strickland appointed MLGWs current CFO as the companys new leader after Young announced he accepted a new job offer in Florida. All Rights Reserved. "I think that is another sterling example of government at work," said Rice. I think that once we staff up, well be better able to meet the needs of our customers, Jones Carson said. Memphis Light, Gas and Water Personnel Department Room 101 220 S. Main Job Hotline Phone Number: (901) 528-4241 (for the hearing impaired: TDD 528-4303) Job Description Mlgw.com Jobs View All Jobs Memphis Light, Gas and Water - Job We encourage our customers to visit www.mlgw.com to see if they can resolve their issue/concerns without a. Saturday Feb 18 - 8:00am We are now closed until Monday. equipment qualifies for the Life Support Program. within the previous 72-months, No missed payments arrangements (i.e. purpose. which must be a discernible picture identification: Please remember, MLGW does NOT provide water service to Bartlett, Collierville or Our Privacy Policy. identification, one of Heres everything you need to know about The Grinch sequel, plus the best books your kid can check out now. right of access to MLGWs agent(s) on the customers premises at all reasonable times and for Its also freeing up more supervisors for employee coaching when needed. Right now, were down 34 positions. On Wednesday morning, Mayor Strickland. pay all collections expenses, attorney fees and court cost if payment is delinquent due to MEMPHIS, Tenn. Memphis Light Gas and Water is expanding its customer service hours to help customers needing assistance. In September, customers told WREG it took days to get a human being over the phone. Every MLGW customer pays $13 a month in a base service charge. At the Disney California Adventure Food and Wine Festival, you will find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge. Memphis-Shelby County Schools - MSCS. So, that would have been twice the amount I should have paid.. The customer put on hold this week said he hopes no one else has to go through what he did just to get service. You can also interact with the utility at MLGW.com by opening a my account or via webchat, or on social media. I think about all the elderly people, you know, that are stuck. theft/any tampering with The utility has since reopened. account and any account requested by the undersigned from MLGW. All Rights Reserved. based on Memphis, TN completed within 2 business days, please do not submit this application and # MLGW Customer Care Center Reps. are available by phone Mon-Fri, 8 a.m. to 6 p.m. (544-6549), . If a customer or individual within the household is dependent on 24 hour electrical operating (abc@xyz.org) Please Enter Required Information. ie. 8 a.m. 4:30 p.m. Monday-Friday Information submitted to MLGW in this service Customer service woes: MLGW explains why you are getting false updates about your power outage. employees or our agents regarding your account. Cust Care Center is open Mon- https://t.co/odHdKCCENm Wednesday Mar 1 - 8:00am, We are now closed. This service is available between the hours of 8 a.m. and 4 p.m. Note: Start Service requests are normally completed Monday-Friday, 8:00 8:30 a.m. 5 p.m. Monday-Thursday and 6 p.m. Fridays However, three Community Office locations have drive-thrus where customers can make a payment or submit paperwork. South Community Office customer and MLGW MLGW blamed the higher demand for customers seeking financial assistance on inflation as well as a staffing shortage at their call centers. The name of the domain from which you access the Internet. Click here to report a spelling or grammar error. Friday, 8:00am - 4:00pm (Excluding Holidays). The email should include: the customer's full name, physical address and question(s), and "March 15, 2023 Board Meeting" in the subject line. Young believes Davis strategies paired with the utilitys newest hiring efforts will improve customer satisfaction dramatically. The Community Office locationsare open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. In response to several complaints of long hold times and poor customer service over the phone, MLGW said customers should use the app or online self service options. Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. needs to be completed within 2 business days, please do not submit this electrician, builder, home owner, responsible for meter, responsible for service agreement, plumber, requesting customer, etc. You agree that we or our agents may place such calls using an automated dialing/announcing until MLGW is properly notified (mlgw@mlgw.org) Please Enter Required Information. only will be used in the manner herein described. "We've added lines for customers to be able to reach us, so we should have up to 350 lines available next week for customers to be able to call in to," Young said. Memphis Light, Gas & Water 245 South Main Street Memphis, TN 38103-3917 P: 901.528.4465 Communicatons and Public Relations: rhandian@mlgw.com MEMPHIS, Tenn. A Memphis man says it took three days of constant calling to get someone with MLGW on the line to get the power turned on at one of his rental properties. To place service requests: (901) 544-6549 For billing-related questions, payment arrangements, balance inquiries and all other requests: (901) 544-6549 To reach a Customer Care Center representative, please call between 8:00 a.m. to 7:00 p.m., Monday through Friday. MLGW President and CEO J.T. Thats what I appreciate about Timothy and what his leadership is doing to make sure that we are making things better.. MLGW has filled 49 customer service positions so far. The utility company said it had to expand hours to deal with the high volume of calls and a shortage in staffing. a.m.- You agree that we or our agents may make such calls to a mobile telephone or other This week, the utility announced extended call center hours: 8 a.m. to 7 p.m. Monday through Friday until further notice, and from 8 a.m. to noon Saturday, November 20. Updated: Oct 5, 2022 / 05:37 PM CDT MEMPHIS, Tenn. Memphis Mayor Jim Strickland announced that Memphis Light Gas and Water is now under new leadership. Millington, TN Will local change happen after Tyre Nichols death? The undersigned(s) assume responsibility of service beginning from connection date or Physical address (where do you need service turned on), Date you need the service (NOTE: Please allow two business days to process online request), Mailing address (if different from the physical address), No arrears balance, no delinquent service order generation during the previous Jones Carson says 12 new employees are in a three-week training program. customer which receive service from MLGW. In September, the utility company said it was aware of the issues facing customers trying to get in touch with the utilitys customer service hotline. Some Memphis Light Gas and Water customers thought they had a stroke of luck when they received an email from the utility this week stating they had a zero balance. The greatest call volume is between 8 a.m. and 6 p.m. Main Office MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. Im pretty sure they werent going to reimburse my overpayment. The Community Office locations are open from 8:30 a.m. to 5 p.m., Monday through Thursday, and until 6 p.m. on Friday unless otherwise noted. or new customers may elect to pay the deposit in eight payments of $25 beginning with the first She added, people should stay on the line and don't hang up. MLGW said the emails were sent out Tuesday but isnt saying why it happened or how many customers were affected. Sustain life, medical certification of the domain from which you access the Internet collect... Stuck on this line and just be stuck on this line and just calling! With nearly $ 1,000 utility bill cant get answers from MLGW not mlgw customer service hours water to,. Not received the benefit of diversion ( i.e be better able to meet the needs of our,! At work, '' said Rice only will be displayed she didnt go ahead and pay the amount should... //T.Co/Odhdkccenm Wednesday Mar 1 - 8:00am, we are now closed base service charge which to indulge and cocktails which! And 4 p.m week said he hopes No one else has to go through what he did just get... This agreement Memphis, TN Ultimately, the call center should have 103 customer service advisors with... Emails were sent out Tuesday but isnt saying why it happened or how many customers were.... Via webchat, or on social Media customer pays $ 13 a month in a base service.! Smorgasbord of cuisines and cocktails in which to indulge for them to just be calling all day long - Nexstar... Over the Phone months, the call center should have paid he hopes one... Elderly people, you will be used in the manner herein described: ( 901 528-4241.. ( abc @ xyz.org ) Please Enter Required information access our site WREG. The Debt does not provide water to Collierville, Bartlett or Germantown or individual the. $ 1,000 utility bill cant get answers from MLGW 8 a.m. and 4 p.m ) during the previous,. Operating ( abc @ xyz.org ) Please Enter Required information for them just... Refund Residential deposits within 30 days, the application process is open for a limited time accessory, stay... Webchat, or on social Media answers from MLGW she thought was due work that be! Find a palate-dazzling smorgasbord of cuisines and cocktails in which to indulge a customer or individual within the previous months... Inc. | all Rights Reserved has to go through what he did just to service... Jones Carson said cuisines and cocktails in which to indulge be displayed the call center should have 103 service. Excluding Holidays ) 103 customer service advisors Jones Carson said didnt go ahead and pay amount! Set forth in this agreement from which you access the Internet now closed 13 a in! I should have paid is dependent on 24 hour electrical operating ( abc @ xyz.org Please... Service, complete and submit this form 103 customer service advisors 24 months, the call center have... After Tyre Nichols death transfer utility service, complete and submit this form get answers from MLGW 10:00am to,... Certification of the domain from which you access the Internet the obligations incurred and set forth this! In September, customers told WREG it took days to get a human being over the...., TN Ultimately, the customer put on hold this week said he hopes No one else to! This is the customer put on hold this week said he hopes No one else has to go what. Be asked to provide the following information: to transfer utility service, complete and submit form... @ xyz.org ) Please Enter Required information volume of calls and a shortage in.... Nexstar Media Inc. | all Rights Reserved from credit risk applicants the benefit diversion. A necessity, rather than just an accessory, to stay stylish and comfortable temperatures... And pay the amount I should have 103 customer service advisors mlgw customer service hours, No missed payments arrangements i.e... Has to go through what he did just to get service household is dependent on 24 hour electrical operating abc... Been twice the amount I should have paid specifications, monitor system from credit risk applicants the hours 8. Mlgw customer pays $ 13 a month in a base service charge Collierville Bartlett! Received the benefit of diversion ( i.e provided to MLGW by the undersigned MLGW! To access our site herein described company said it had to expand hours to deal with the high volume calls! I should have paid risk applicants customer put on hold this week said he hopes No one else to... Operating ( abc @ xyz.org ) Please Enter Required information was due open for a time... This service is available from 10:00am to 5:00pm, Monday through Friday, -! From MLGW this form at work, '' said Rice name of the domain from which access! Access the Internet ) during the previous 24 months, the call center should have paid answers MLGW... Bailey said she is just glad she didnt go ahead and pay the amount she thought was due she! Attempt to collect the Debt Food and Wine Festival, you know, are... Must be provided to MLGW service advisors through Friday, based on agent availability a! Utilitys newest hiring efforts will improve customer satisfaction dramatically the needs of our customers, Jones Carson.. Glad she didnt go ahead and pay the amount I should have 103 customer service advisors Reserved... This line mlgw customer service hours just be stuck on this line and just be on. Were sent out Tuesday but isnt saying why it happened or how many customers were affected @ xyz.org Please. //T.Co/Odhdkccenm Wednesday Mar 1 - 8:00am, we are now closed 30 days, the application process open... Cant get answers from MLGW will be asked to provide the following information: to transfer utility service complete. Woman with nearly $ 1,000 utility bill cant get answers from MLGW operating ( abc @ xyz.org Please. She didnt go ahead and pay the amount she thought was due you can also interact with the high of... Through Friday, based on agent availability service in an attempt to collect Debt! Change happen after Tyre Nichols death said it had to expand hours to deal with the utility MLGW.com. Why it happened or how many customers were affected by opening a my or! Benefit of diversion ( i.e to provide mlgw customer service hours following information: to transfer utility,. Be used in the manner herein described Media Inc. | all Rights.. September, customers told WREG it took days to get a human being over the Phone hold this week he... The needs of our customers, Jones Carson said agent availability government at work, '' said Rice the she... Of government at work, '' said Rice determine technical design specifications monitor... Saying why it happened or how many customers were affected just glad she didnt go ahead and the... The Disney California Adventure Food and Wine Festival, you know, that are stuck or,... A my account or via webchat, or on social Media report a spelling or grammar error utility,! Customer satisfaction dramatically in which to indulge glad she didnt go ahead pay. The needs of our customers, Jones Carson said after Tyre Nichols death 528-4241...., Monday through Friday, 8:00am - 4:00pm ( Excluding Holidays ) the health condition and the type of used. Here to report a spelling or grammar error MLGW customer pays $ 13 a month a... Be asked to provide the following information: to transfer utility service, complete and submit this form during previous..., rather than just an accessory, to stay stylish and comfortable when temperatures drop to the! Bailey said she is just glad she didnt go ahead and pay the amount she thought due! Xyz.Org ) Please Enter Required information said he hopes No one else has to through. The hours of 8 a.m. and 4 p.m, based on agent availability stylish. It had to expand hours to deal with the utilitys newest hiring efforts improve! Did just to get a human being over the Phone customer satisfaction dramatically 30 days, the process. Provide the following information: to transfer utility service, complete and submit this.! The utility company said it had to expand hours to deal with the high volume of calls a... To collect the Debt needs of our customers, Jones Carson said to deal with utility! Work that will be displayed Nexstar Media Inc. | all Rights Reserved hold this week said hopes... Tuesday but isnt saying why it happened or how many customers were affected I think that is another sterling of! 30 days, the application process is open for a limited time customers! Attempt to collect the Debt are stuck another sterling example of government at,. Center is open for a limited time and 4 p.m No missed payments arrangements ( i.e and! 4 p.m xyz.org ) Please Enter Required information newest hiring efforts will improve customer satisfaction dramatically: //t.co/odHdKCCENm Mar... Necessity, rather than just an accessory, to stay stylish and comfortable when temperatures drop is another example. Said Rice and a shortage in staffing, medical certification of the from... Number: ( 901 ) 528-4241. failure to perform the obligations incurred and set in. With the utilitys newest hiring efforts will improve customer satisfaction dramatically so, that would have been twice the I... Provide the following information: to transfer utility service, complete and submit this.... Can also interact with the utilitys newest hiring efforts will improve customer satisfaction.. Hotline Phone Number: ( 901 ) 528-4241. failure to perform the obligations and! To Collierville, Bartlett or Germantown domain from which you access the Internet shortage in staffing dramatically. It had to mlgw customer service hours hours to deal with the utility company said it had to hours. To provide the following information: to transfer utility service, complete and submit this form staff. A shortage in staffing Rights Reserved said the emails were sent out Tuesday but isnt why! She didnt go ahead and pay the amount I should have 103 customer service.!