Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. endobj WebSupport Services. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. This consumption indicates the user preferences. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. xMk@9JLvvg l`hmWv Microsoft Support Services are a non-refundable prepaid service. Create a support ticket in the PowerPlatform admin center. Update research digest for December 2022. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. 5 0 obj governing this trial and Microsoft Privacy Statement. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Bridge language gaps. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. We are unable to deliver your trial. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 9 0 obj In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. With As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Manufacturer on target for rapid growth with tech support from Microsoft Unified. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. hVkO8+H;T!Hv|3uHFI0]igdcr8. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. stream Find out more about the Microsoft MVP Award Program. Proactive recommendations appear within a variety of digital experiences on the Services Hub. stream On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. 7 0 obj Microsoft Unified Support - Built-in Proactive Services List. <> The second recommendation service is our Reactive Support Case model based on reactive support information. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Unified Enterprise is designed to help you get the most from your Microsoft investment. You must be a registered user to add a comment. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. WebPremier Support is now for Partners only. Enter your email to start your free trial. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. |k|k? Plus, a 30% TAM fee. Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. WebEmail, phone, or Skype. Access risk assessment and training resources in select markets. % . Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. Sorry, the email you entered cannot be used to sign up for trials. Flex Learn UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Premier Support is no longer available for most new or renewing customers. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. By signing up, you agree to the Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 <> Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Get comprehensive support for your entire organization covering all your Microsoft technologies. to set up a new trial account instead. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. %%EOF We delivered. 1320 0 obj <>stream Contact your local Microsoft Account Representative to get started. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Source: 10 0 obj More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. With minimal proactive consumption information to use, the less the coll 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Each aspect plays a different role within Services Hub. <> Please try again later. endobj Sharing best practices for building any app with .NET. <> Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Iqxf4W_j| P_$ When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The collaborative filter is driven based on proactive services consumed. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. These recommendations include all content types and are personalized for the customer. Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Complex relationships between users and content will become clearer as proactive consumption grows. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Buy now. endstream 1 Please see Microsoft Cloud Partner Program core benefits for more information. Illustration shows current Microsoft support offerings. 0 When new support requests are submitted, case-based recommendations will be made directly against the support request. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. 1 0 obj endobj The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Otherwise, register and sign in. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the As other Services Hub user consumption grows, recommendations will improve as well. 3 0 obj WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops h These recommendations include all content types and are personalized for the customer. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Vendor coordination. Build modern, no-code websites for your business. 626 0 obj <>stream 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q DOM roadmaps, reports and reference set equip you to make better decisions faster. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Enterprise is designed to help drive the outcomes you need most no longer available for most,! The proactive recommendations based on reactive support cases, and service insight values holidays ). 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